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Study on the Reform of the Ombudsman system in the United Kingdom

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DOI: 10.23977/law.2023.021213 | Downloads: 19 | Views: 366


Xiaoyu Chen 1


1 The University of Sheffield, S3 7ND, Sheffield, UK

Corresponding Author

Xiaoyu Chen


This article examines the role, powers, and effectiveness of the UK Ombudsman scheme in redressing citizens' grievances against public bodies and private organizations. It explores the scheme's significant investigative capabilities and its impact through case studies, while also highlighting the constraints that limit its effectiveness, such as the lack of legal authority to enforce decisions and challenges in addressing systemic issues. The essay argues that despite the respect and trust vested in the Ombudsman's recommendations, there is a critical need for reforms to enhance the scheme's authority and enforcement capabilities. It suggests increasing the Ombudsman's powers, establishing an oversight body, improving compliance among private companies, and considering alternative dispute resolution mechanisms. By addressing these limitations and implementing suggested reforms, the article posits that the UK Ombudsman scheme can more effectively ensure fairness, accountability, and improved public services, thereby strengthening the fabric of justice and good governance in the UK.


UK Ombudsman scheme; Investigative powers; Accountability; Alternative dispute resolution


Xiaoyu Chen, Study on the Reform of the Ombudsman system in the United Kingdom. Science of Law Journal (2023) Vol. 2: 93-96. DOI: 10.23977/law.2023.021213.


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