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A Summary of the Application Research of Six Sigma Management in the Field of Medical Health

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DOI: 10.23977/gefhr.2019.060

Author(s)

Xiangjin Dong

Corresponding Author

Xiangjin Dong

ABSTRACT

The healthcare organization is the place where any defects and mistakes cannot be tolerated, even the smallest mistake can cost a human life and therefore defects or mistakes must be eliminated in healthcare service processes. With zero defects in processes as a goal, Six Sigma appears to be the best choice in the healthcare environment. Six Sigma often succeeds in combining quality improvement with cost reduction. It can significantly contribute to improving process performance. At the same time, these also reduce operating costs and inventories, which translate into significant savings for hospitals, thereby creating a win-win situation. This provides an effective and feasible method for the continuous improvement of service quality in healthcare organizations. This paper reviews the application of Six Sigma Management in the field of healthcare, mainly discusses its application effect in healthcare organizations, analyses the existing problems in the current application process, and puts forward the prospect of future research trend.

KEYWORDS

Six Sigma, Heath care, Quality management, Continuous improvement

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