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Study on the Service Quality Evaluation of Customer-Centric Third Party Logistics Enterprises

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DOI: 10.23977/ieesasm.2019.514

Author(s)

Debo Ding

Corresponding Author

Debo Ding

ABSTRACT

Based on the steady improvement of china's economic level, the logistics industry has ushered in a huge opportunity for development. As the main body of the logistics industry, the survival and development of third-party logistics companies rely mainly on the quality of customer service, and the evaluation of corporate customer service quality is helpful the key to building a complete and scientific service quality system for third-party logistics companies is to improve customer satisfaction. Based on this, this article makes an in-depth analysis of the service quality evaluation of customer-centric third-party logistics companies.

KEYWORDS

Third-Party Logistics, Customer-Centric, Customer Service, Quality Evaluation

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