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Influence of perception on service satisfaction of community health centers among older adults or their families in Chongqing, China: A path analysis

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DOI: 10.23977/ICEESR2023.059


Luo Jing, Sha Zhihui, Liu Xin, Lu Xi

Corresponding Author

Lu Xi


Public expectation, service quality and value recognition are the main factors affecting satisfaction of CHC services. Service quality and accessibility should be improved along with the incrementally construction of rational service expectation towards CHCs. Policy and financial inputs and the introduction of well-trained health providers are of great importance as well. Furthermore, equal access to CHC service should be gradually promoted especially for older adults.


community health center; perception; satisfaction; service utilization

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