Author(s)

Luona Gan ¹

Affiliation(s)

¹ Chinese Academy of Personnel Science, Beijing, 100101, China

Corresponding Author

Luona Gan

ABSTRACT

In response to the transformation of digital industries and the structural employment challenges, the Shenzhen Digital Skills Classroom was launched with the support of the Human Resources and Social Security Bureau of Shenzhen Municipality. The core innovation of this model lies in building a closed loop for public employment services that integrates industry‑responsive demand, scenario‑based training, credit empowerment, and person‑job matching. Those training programs result in enhanced individual skills, market-recognized certifications, and higher salaries. By synthesizing the experience of the Shenzhen Digital Skills Classroom and comparing relevant practices, this paper explains how digital skills training can promote public employment services. Case studies demonstrate that the Shenzhen model achieves three public service functions, namely mitigating the structural employment mismatches, reducing market cost, and reconstructing service mode.

KEYWORDS

Digital Skills Training; Public Employment Services; Shenzhen

CITE THIS PAPER

Luona Gan. Public Employment Services Empowered Through Digital Skills Training: A Case Study of Shenzhen. Social Security and Administration Management (2026). Vol. 7, No. 1, 76-82. DOI: http://dx.doi.org/10.23977/socsam.2026.070110.

REFERENCES

[1] Shenzhen Special Zone Daily (2024) 'City Rolls Out 10 Major Free Digital Skill Classrooms for Public', Shenzhen Social Sciences, 6 August. Available at: http://www.szass.com/skkx/skjx/content/post_1184473.html (Accessed: 30 December 2025).
[2] Shenzhen Special Zone Daily (2025) '2025 Shenzhen Digital Skills Classroom Kicks Off', Shenzhen Government Online, 19 August. Available at: https://www.sz.gov.cn/cn/xxgk/zfxxgj/zwdt/content/post_12336088.html (Accessed: 30 December 2025). 
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[6] Shenzhen Evening News (2026) 'Shenzhen Digital Skills Classroom Launches Free Training: Offering 60 Courses to Train 10,000 Digital Talents in 2026', Shenzhen News,27 May. Available at: https://www.sznews.com/news/content/2026-05/27/content_32067288.htm (Accessed: 29 July 2026).
[7] Gog S J, Tan E, Tan K. (2024) 'Future-skilling the Workforce: Skills Future Movement in Singapore', in Ehlers, U.-D. and Eigbrecht, L. (eds) Creating the University of the Future: A Global View on Future Skills and Future Higher Education. Springer VS, Wiesbaden, 515-528. https://doi.org/10.1007/978-3-658-42948-5_26.
[8] MySkillsFuture (2026) SkillsFuture for Digital Workplace, 28 July. Available at: https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/SkillsFuture_Digital_Workplace.html (Accessed: 29 July 2026).
[9] Sunderland City Council (2026) Digital Inclusion Strategy 2026-2035, Available at: https://www.sunderland.gov.uk/media/45947/Digital-Inclusion-Strategy-2026-2035/pdf/oce23746Digital-Inclusion-Strategy_FINAL.pdf (Accessed: 6 July 2026).
[10] Sunderland City Council (2026) Summer Update 2026, Available at: https://www.sunderland.gov.uk/Digital-Inclusion-Strategy-SummerUpdate2026 (Accessed: 18 August 2026).

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