Author(s)

Dapeng Liang, Pengcheng Wang

Corresponding Author

Dapeng Liang

ABSTRACT

Currently, there are all kinds of problems in the operation management of some banks, such as decentralized management, independent process, missing trigger point between event and process, no interaction between systems and so on , if we need to solve these problems, the platform which will be used to manage these issues has to be built. Therefore, based on the way of PDCA, we consider the practical situation in our operation and maintenance work and adopt the standard of ITIL, the research of operation and maintenance integration platform in the application of process management of the bank will be developed. The research of this topic will be able to break the isolated island state between systems, implement the effective linkage of information and raise working efficiency. Finally, the processing and systematic management will be realized in the operation and maintenance management of bank.

KEYWORDS

Integration platform, ITIL, Processing, Systematic, Monitoring