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Research on Decision-Making Model of Two-Dimensional Product Warranty Service under Time Constraints

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DOI: 10.23977/ERMSS.2019.073

Author(s)

Qian Wang, Zhonghua Cheng, Yongsheng Bai, Qiang Wang, and Xing Song

Corresponding Author

Zhonghua Cheng

ABSTRACT

In order to win the favour of customers during the warranty period, it is a common strategy for manufacturers to provide preventive maintenance for some expensive products. How to provide reasonable warranty service to customers more practically is a problem that manufacturers must consider.This paper proposes to consider the time constraints of warranty service. Under the incomplete preventive maintenance strategy, the time of preventive maintenance during the warranty period is limited. Based on the relevant theory of product reliability, a two-dimensional product maintenance cost model under is established to determine how to carry out preventive maintenance. The validity of the model is verified by an example, which provides a basis for manufacturers and customers to make two-dimensional warranty service decisions.

KEYWORDS

Decision-making model; two-dimensional; warranty service

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