Author(s)

Chen Zhang

Corresponding Author

Chen Zhang

ABSTRACT

The purpose of this paper is to explore the present situation of empathy and communication ability of psychological monitor and the correlation between them, as well as the mediation of interpersonal trust on empathy and communication ability. To provide scientific basis for improving the communication ability of psychological monitor. Used interpersonal response indicator scale, supportive communication ability scale and interpersonal trust scale, 346 psychological monitors and 352 non-psychological monitors were investigated with anonymous questionnaire, and the data were statistically analyzed. There were significant differences in empathy, communication ability and interpersonal trust between psychological monitor and non-psychological monitor (P <0.001), and the average value of psychological monitor was higher than that of non-psychological monitor. There was a significant positive correlation between empathy, communication ability and interpersonal trust of psychological monitor, and empathy and trust could positively predict the communication ability of psychological monitor (βvalues were 0.29,0.30, P<0.001,respectively). The mediation of interpersonal trust between empathy and communication ability was significant (total effect value 0.26, direct effect value 0.23, indirect effect value 0.03; P<0.001). Empathy can affect the communication ability of psychological monitor to a certain extent, and indirectly affect the communication ability through the mediation of interpersonal trust.

KEYWORDS

Psychological monitor; empathy; Communication skills; interpersonal trust