Author(s)

Mengxuan Zheng ¹, Yixin Zheng ¹, Huimin Li ¹, Juan Zhu ¹, Jianing Zhang ¹

Affiliation(s)

¹ School of Literature and History, Nanchang Normal University, Nanchang, Jiangxi, China

Corresponding Author

Mengxuan Zheng

ABSTRACT

This study analyzes the formation mechanism, causal factors, and resolution paths of the information cocoon in secretarial work from the perspective of S-O-R theory. Through literature review and empirical analysis, it is found that at the Stimulus dimension, information overload, single information channels, and institutional constraints lead to path dependence in secretaries' information input; at the Organism dimension, cognitive biases such as reliance on experience and emotional changes such as information-overload anxiety cause secretaries to depend on information within their comfort zone; at the Response dimension, there is a dual solidification effect of positive behaviors (e.g., channel solidification, reuse of historical data) and negative behaviors (e.g., resistance to heterogeneous information). These interacting factors form a vicious cycle of "environmental stimulus –cognitive solidification – behavioral rigidity." Based on this, three-dimensional strategies to break the cocoon are proposed: building cross-department information-sharing platforms to optimize the stimulus environment; promoting cross-disciplinary learning and psychological incentive mechanisms to enhance individual response capabilities; and facilitating behavioral transformation through cross-departmental information-rotation mechanisms while jointly optimizing the organizational information environment. The findings provide theoretical support and practical guidance for improving secretarial work efficiency and strengthening its role as an information hub in the context of digital transformation.

KEYWORDS

S-O-R Theory; Secretarial Work; Information Cocoon; Causal Factors; Information Processing

CITE THIS PAPER

Mengxuan Zheng, Yixin Zheng, Huimin Li, Juan Zhu, Jianing Zhang, Study on the Causal Factors of the Information Cocoon in Secretarial Work from the Perspective of S-O-R Theory. Journal of Human Resource Development (2025) Vol. 7: 133-142. DOI: http://dx.doi.org/10.23977/jhrd.2025.070118.

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